Operations

Settings

Operational configuration for Operations

Company Details

Your organisation name and tenant identifier as registered in the system.

Organisation NameOperations

Tenant Code—

To update your organisation name or tenant code, contact your system administrator.

Service Centre Details

Physical address, service location name, and walk-in details for your service centre.

Planned

This configuration area will be available in a future update.

Operating Hours & Timezone

Business hours, public holiday closures, and the timezone used for queue and case timestamps.

Planned

This configuration area will be available in a future update.

Service Contact Details

Customer-facing phone number, email address, and WhatsApp contact for service enquiries.

Planned

This configuration area will be available in a future update.

Queue & Service Defaults

Default queue location, service type labels, and walk-in queue configuration.

Planned

This configuration area will be available in a future update.

Privacy & Compliance

Privacy Policy URL shown during customer registration, PDPA consent text, and data retention settings.

Planned

This configuration area will be available in a future update.